Refund policy

Note of Thanks

Thanks again for purchase. We value you and your business.

Over the months and years to come, as you shop for yourself, your family, and friends, we want your shopping experience to more than meet your expectations. To that end, please take review our exchange policy:

Refund Policy

Apparel (Caps/Hats)

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All purchases made through CapHeadChat are considered final whether online or at open market, in-person events such as ‘farmer’s markets’, special events, or pop-up shows, to name a few.

We do not offer refunds or returns on any caps/hats for any reason, including size, fit, or change of mind. However, we do allow exchanges on apparel items under specific conditions.

Defective or Incorrect Items

In the rare event that you receive a defective or incorrect hat, you must contact our Customer Service at sales@capheadchat.com within 7 days of receiving your order. If the defect or error is confirmed, we will replace the item at our discretion. The item must be unused, unworn, and in its original packaging with tags attached.

Changes to This Policy

CapHeadChat reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information.

By making a purchase with CapHeadChat, you acknowledge and agree to abide by the terms and conditions of this policy. "ALL SALES FINAL" is listed on every product page to ensure visibility into this policy.